Frequently Asked Questions
How does your service work?
Our system is completely automated and adjusted to the degree of maximum user convenience. All you have to do is give us your assignment requirements and pay at the time of placing the order. Once we are notified of your payment we start to work on your paper immediately. Each project is assigned a unique identification number which gives you the possibility to track your order online. It also allows you to log into your personalized control panel and communicate with the writer who"s doing the job for you. Once the paper is completed it is delivered to your email. Please read more on the ordering procedure.
How long does it take to write my paper?
The time-frames are specified by our customer. However, we recommend to place the order for as much time as you can allow as it is not only about writing the paper but about the researching relevant materials as well.
What are your guarantees?
We do guarantee the highest standards of the papers we produce. However we cannot guarantee your grade. We also guarantee completely plagiarism-free papers as we check all of them with the latest version of plagiarism-detection software before delivering to the customer. In case you find any plagiarism though we guarantee the full money refund.
What writers do you hire?
Our company currently employs over 7500 professional writers ranging from Bachelor's to PhD degrees in various fields, ranging from SEO writing, article writing, to professional ghost-writing. They are assigned to the project based on the type of your order and the academic level of your paper.
Can you write assignments in SPSS?
Yes, we can. We employ writers specializing in statistics and data analysis software, including SPSS.
Do you have any special discounts?
Yes, we have an accumulative discount policy for returning customers, starting at 3% to 15% off every new order. Every new order you place counts towards the total ordered amount thus increasing the discount level. It means, that if you, for example, have $640 worth of orders (thus qualifying for 6% discount), the new order of $100 that you place will bring your totals to $740 and will be calculated at "7% off" rate.
Can your papers pass TurnItIn detection test?
Starting August 2006 we have launched a module that checks any custom paper that we produce for plagiarism, be it a dissertation, coursework, thesis or a simple 5-paragraph essay. We utilize latest technologies of web search to detect plagiarized materials and guarantee 100% authentic custom written research papers. The procedure is as follows: whenever the writer uploads a completed paper to the control panel, our system starts an automatic plagiarism check in the background. The paper is separated into small blocks, called patterns. Then the system performs a web search by utilizing a so-called Rabin-Karp algorithm of string text search, thus giving the most precise results, (it even includes sources where the parts of the paper were copied from). This technology was invented back in 1987, and we found it to be the most adequate solution for our clients" needs.
What if the assignment needs some changes or something?
Our 100% customer satisfaction policy guarantees you that you may request as many revisions as you find it necessary. To request a revision for the completed paper, please login to your control panel and click on a "Request Revision" link.
Are your papers ever resold?
No, our papers are never resold or published anywhere else. Unlike many of our competitors, we do not own or operate databases of essays and dissertations. We think it is highly unethical to put reputation of our customers under question.
Do you charge for the references/title page/bibliography?
We charge only for the actual content. Bibliography, references, title page and footnotes are free of charge. It is easy to check: every word processing software has a function of word count. Normally, there should be around 250 words per page. This means a thousand words every four pages. So, dividing the number of words by 250 you will get the actual number of pages paid.
Do you write questionnaires?
Yes, we can develop a questionnaire. It qualifies as a research paper type of assignment on our order placement list.
I have a very specific research paper guideline. Can my guidelines be followed?
We can certainly adhere to any guidelines sent to us; we have a vast experience in writing papers on almost every academic topic out there. After an order is placed, the guidelines and example can be uploaded for the writer to look at, as well as any other material you wish to provide.
Do you conduct the primary research also with the dissertations?
Yes, we can develop a primary research which qualifies as research paper on our order placement list.
Do you guarantee 2:1 result?
We can certainly provide you with a 2:1 level writing. But, because of differing standards of grading between universities (and even professors) a guarantee of grade is near impossible for any writing service, we suggest you to be careful of those that do. However, we do guarantee we will work on your paper until you are completely satisfied with it, if we don't get it right the first time we'll revise it until we do.
Are the assignments plagiarism-free and not resold and total confidentiality?
Our assignments are completely free of plagiarism. We do not resell our work. We provide complete and total confidentiality to the extent that even your writer does not know your identity.
Have you got any office in UK or any contact office in UK?
Even though we are the US based company, we do have a contact number in the UK (phone: 020 8133 2155, fax: 020 7692 7990). All the phone calls and faxes are redirected to our head office.
What format do you send your papers?
There are several formats you can choose from: Word Document File (.DOC) Excel Datasheet (.XLS) Rich Text Format (.RTF) Power Point Presentation (.PPT) ZIP Archive Format - includes any multiple files in a single file (.ZIP)
Will I get caught by buying an essay online?
As our name states, we take the confidentiality of our customers very seriously. Because of that, not even the writers know the identity of our customers; all communication takes place via messages between customers and writers.
Are these essays written by real people?
Yes, of course we have a big team, employing around 1200 professional writers. This number increases every day as we keep hiring new people. In the feedback section you may notice other customers mentioning writer numbers. Some numbers are over 9000. This is how many writers have attempted to actually register with us, but we only work with the best, allowing only the professionals to be a part of our team.
Is there anyway to verify that my paper will get to me on time?
Yes, you can keep track of the progress through your personal control panel. Yet, maintaining contact with your writer is the most efficient way to obtain reliable information in regards to your order progress. You can communicate with the writer directly, via the control panel.
Will you email me the assignment if I place the order?
Yes, we will send you a completed assignment via email. Alternatively, you can login to your personal control panel to download the file in case you need it later.
Is there any way for me to email the sources for my paper once I have ordered?
You certainly can email us the sources for your paper once you've ordered, our email address is email@example.com. Our support representatives check email 24x7 and will add the files you send to your order. You might want to specify your order number to expedite the process. Alternatively, you can upload the files manually, after logging in to your personal control panel, the files will go directly to the writer
I cannot estimate the price of my assignment myself, can you do it for me?
Sure, you can send your assignment instructions to firstname.lastname@example.org and our staff will estimate the cost of the assignment for you. It would really help if you also let us know your academic level, and your deadline.
How reliable is this service?
We provide one of the best writing services available. We have 100% customer satisfaction guarantee which means that customer satisfaction is our top priority.
Do you do research proposals?
Yes we do write research proposals, simply state the topic when placing an order, or indicate in your order instructions, that the writer can choose it for you. The research proposal qualifies as a research paper type of assignment.
Could you tell me what level is a "University level, Bachelor's" i.e. is it equivalent to a 2:1?
University level, Bachelor's refers to the academic level to be written. If you are an undergraduate studying at the university, then that is what you should select. The vast majority of our papers do receive a 2:1 or better. We suggest you selecting the level of difficulty in accordance with your expectations.
Do you have British writers that are up to date with the contemporary issues in Britain?
Yes we do employ British writers that would be able to incorporate current publications in to your essay. Let us know the full criteria for the essay and your academic level should you choose to place an order with us and we'll begin working on it.
I have written my assignment, but before I hand it in, would you be able to proof read and tell me if I have done it correctly.
We would be glad to proofread your assignment, please feel free to visit our order page or contact us via email with assignment criteria if unsure. When placing an order, make sure you choose "proofreading" in the "Academic Level" section.
I started doing my paper, but teacher gave it back and asked me to rewrite. Can you rewrite it for me?
We do handle rewriting of assignments. Simply let us know how many pages are needed to be changed and we will deliver it to you on or before the date specified. Make sure you choose "Editing/rewriting" in the "Academic Level" section.
Do you cover all subjects?
As you will see from the tabbed subject list on our website, we do cover almost every imaginable topic. We employ approximately 1200 writers who have all sorts of qualifications, and our company is constantly expanding. If a specific writer you request is busy with other assignments when you place your order, we will usually be able to match the order to another writer who also has excellent credentials.
What happens to the essay once I have received it?
It's yours to do with as you wish. No-one else will ever get to see it, obviously apart from your writer, and if necessary the administrative staff (e.g. if there has been a problem with the order). Every single paper that we deliver has been custom written for one specific customer only, and it deals with that person's required topic and nothing else. We do not resell, publish, trade or display completed orders anywhere else at any time. You may regard it as yours in its entirety. We also do not make use of essay banks and pre-written essays; everything is written fresh for each new order. Our service is completely confidential and we regard our customers' right to privacy very highly.
How do I pay?
The usual method of payment is by credit card, online, but you can also use PayPal. Payment is required at the time you place your order. We are a PCI-compliant website, all sensitive information is transmitted via 256-bit AES-encrypted SSL channel, and your credit card data is not stored in our database. However, if you feel hesitant using your credit card online, please feel free to place your order over the phone. To do this, you first need to visit our order page, enter assignment criteria, click "Proceed to Payment", and call us when on the payment page. We will quickly identify your order and activate it, after the payment has been processed.
How will you select my writer?
We generally allow our most experienced writers to pick-up orders themselves, as long as they have the relevant qualifications. When a new order comes in, we circulate a notice to all writers in that field, and someone who is available and interested in your topic will chose to work on your project. Our junior or less experienced writers require administrators' approval before they can start on the job. Writers have competitive incentives to work towards and are well looked after, which means that we attract and retain the very best writers in this industry.